Seaton Tramway Privacy Policy

Seaton Tramway is committed to safeguarding the privacy of our visitors, website visitors, staff and volunteers and this Policy sets out how we will use and treat your personal information. 

1.      What information do we collect?

We may collect, store and use the following kinds of personal information:

(a)     information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);

(b)     information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including Name, address, postcode, email address and purchase history);

          Digi-Tickets is a Data Controller and Data Processor in respect of data that it collects and process as a business, you can review the Digi-Tickets privacy policy at: www.digitickets.co.uk/privacy-policy together with the cookie policy at www.digitickets.co.uk/cookie-policy.

(c)     information that you provide to us to register with us (including name and email address);

(d)     information that you provide to us for subscribing to our website services, email notifications and/or newsletters (including name and email address);

(e)     any other information that you choose to send to us;

 

2.      Cookies

A cookie consists of a piece of text sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

 

We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to: keep track of you whilst you navigate the website.  We will use the persistent cookies to: enable our website to recognise you when you visit.

 

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

 

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google's privacy policy is available at: https://policies.google.com/privacy.

 

3.      Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a)     administer the website;

(b)     improve your browsing experience by personalising the website;

(c)     enable your use of the services available on the website;

(d)     send to you your goods purchased via the website, and supply to you your services purchased via the website;

(e)     send you email notifications which you have specifically requested;

(f)      send to you our newsletter marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(g)     deal with enquiries and complaints made by or about you relating to the website;

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

 

We will not, without your express consent, provide your personal information to any third parties for direct marketing.

 

All our website financial transactions are handled through our payment services provider, Secure Trading

You can review the Secure Trading privacy and cookie policy at https://www.securetrading.com/privacy/  https://www.securetrading.com/cookie/.
We will share information with Secure Trading only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

 

4.      How long we keep your personal information

We retain your personal information for as long as necessary to provide the services you have requested or for other essential purposes such as complying with our legal obligations resolving disputes and enforcing our policies.

 

5.     Disclosures

We may disclose information about you to any member of our group [employees, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a)     to the extent that we are required to do so by law;

(b)     in connection with any legal proceedings or prospective legal proceedings;

(c)     to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this privacy policy, we will not provide your information to third parties.

 

6.      Security of your personal information

We do not store credit card details, nor do we share customer details with any third parties.

 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

 

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

 

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

 

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

 

7.      Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

 

 8.      Your rights

You may instruct us to provide you with any personal information we hold about you.  This is known as a Subject Access Request. Provision of such information will be subject to:

·      the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport or photo Driving Licence plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

 

You may instruct us not to process your personal information for marketing purposes.  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

 

You may request us to erase your personal data. We will comply with your request to the extent required for compliance with legal and other processes

 

You may request that we correct any incorrect data that we hold about you.

 

9.      Third party websites

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

 

 

 

10.    Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to by post

 

11.    Data controller

The data controller responsible in respect of the information collected on this website is the Seaton Tramway.

 

The Seaton Tramway is registered with the Information Commissioner’s Office. Our data protection registration number is ZA167515

 

For any queries relating to data protection or the use of CCTV on the Seaton Tramway please contact:

 

Data Controller

Seaton Tramway

Riverside Depot

Harbour Road

Seaton

Devon

EX12 2NQ

 

Email:     lee@tram.co.uk

              

 

 

 

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Seaton Tramway. References to "our Website" or "the Website" are to tram.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Seaton Tramway
Seaton

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.